FAQ

 

 

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01. What does ADSL stand for ?
02. We’re currently using a ADSL service.
Why should we subscribe for Fibre?
 
03. We’re currently using a 64K / 128K leased line. Why should we subscribe for Fibre ?
04. Our 64K / 128K leased line comes with a fixed IP address. Does the Fibre package provide that ?
05. We’re currently subscribing for an ISDN connection. Why should we subscribe for Fibre ?
06. Does it mean if we sign up for Fibre plan, we can cancel our existing internet connection service ?
07. We are currently using other forms of internet connectivity (leased line / ISDN / ADSL), do we need to invest in new hardware?  
08. For new subscribers, what do we need to do ?  
09. Does Fibre support multiple-users ?
10. Do we need to incur phone connection charges ?
11. Can we opt for a volume-based/Unlimited plan ?
12. What is the lead time after signing up ?
13. We are currently subscribing for Fibre with another ISP – what do we need to do ?

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01. What does ADSL stand for ?
It stands for Asymmetric Digital Subscriber Line.
Another common term for it is “broadband”.
02. We’re currently using a ADSL service. Why should we subscribe for Fibre?
With Fibre connection, your internet access speed jumps from 512kbps to 1GB. Reduce the frustration of a time-out when downloading large files or surfing websites – start working efficiently!
 
03. We’re currently using a 64K / 128K leased line. Why should we subscribe for Fibre ?
A 64K / 128K leased line connection costs more than a Fibre connection. For the greater speed achieved at lower costs, Fibre offers greater value-for-money.
 
04. Our 64K / 128K leased line comes with a fixed IP address. Does the Fibre package provide that?
Unless your office runs its own internal mailserver, there is no need to incur higher costs of a leased line for a fixed IP address. Most companies outsource their mailserver needs to a webhosting provider like ThatzHosting. However, if you require it, we can provide a customized package for Fibre package with 1 fixed IP address.
05. We’re currently subscribing for an ISDN connection. Why should we subscribe for Fibre ?
Cost savings and higher speed. For the greater speed achieved at lower costs, Fibre offers greater value-for-money.
06. Does it mean if we sign up for Fibre plan, we can cancel our existing internet connection service?
Yes. Fibre is another form of connectivity – just like leased line and ISDN. It offers businesses a good balance between speed and costs.
07. We are currently using other forms of internet connectivity (leased line / ISDN / dial-up service), do we need to invest in new hardware ?
You only need to invest in an Ethernet modem-router.
The one-time installation and equipment cost is approximately S$400.
08. For new subscribers, what do we need to do ?
Make sure yor place has a Fibre connection.
 
09. Does Fibre support multiple-users?
Yes, as long as you have a network in place.
10. Do we need to incur phone connection charges ?
No.
11. Can we opt for a volume-based plan ?
Yes.
12. What is the lead time after signing up ?
Takes about 7-14 workdays to activate your broadband connection.
 
13. We are currently subscribing for Fibre with another ISP – what do we need to do ?
– Apply for a new Fibre connection with any of the Internet service providers.
– After the new Fibre service is activated, terminate the previous
Fibre service.
– Re-configure the settings of your existing Fibre modem/router.Ensure that there is a new Fibre line that can be used for connectivity.No, there is no telephone connection charge.Currently, we only offer the unlimited plan – at an extremely attractive price. Why not have the peace of mind of an unlimited plan, rather than have to worry about incurring additional charges?For Fibre with a dynamic IP, it typically takes 7-14 working days to be activated. For Fibre with static IP, it typically takes 12-16 working days after receipt of your application.